Funeral Info

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When Death Occurs

When a death occurs in your family, it is important to contact us as soon as possible so that we can advise you of the correct procedures to follow.

  • If death occurs in a Nursing Home or Private Hospital, the Director of Nursing or Registered Nurse will contact the family and your nominated Funeral Director.
  • If the death occurs at home, you should contact your family doctor. If he or she is satisfied as to the cause of death, the Doctor will issue the Death Certificate.
  • If a death is unexpected or accidental, the Doctor may not be able to issue a Death Certificate. The Police will arrange for the Coroner to authorise the transfer of the deceased from the place of death, by the Government Contracted Funeral Director.

Once we are advised, we will professionally transfer your loved one into our care. This is done with dignity and respect.

Why Have a Funeral?

When a loved one dies, we often see that people want to get on with funeral planning as quickly as possible; they want closure and think that the pain will go away once the funeral has been held. It is true that funerals can be emotionally difficult, but a good funeral will provide the opportunity to share memories, gather support and put loved ones on the path to recovery.

Peace of Mind

Pre-planning provides comfort to those who will need it most; your family and friends after you are gone.

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Preparing for the Funeral Arrangement

In order to prepare for your funeral arrangements, we recommend that you consider gathering special photos, memorabilia, religious passages or even favourite songs or musical selections. Your funeral arranger can suggest meaningful ways to create a service which follows your express desires. Considerations may include:

  • Where and when you would like the funeral service?
  • Would you like a viewing to say a final, physical goodbye? If so, what clothes would you like your loved one to wear?
  • Is there a particular celebrant or clergy member who you would like to conduct your service?
  • Consider all service options for a memorable and fitting service.
  • Would you prefer cremation or burial?
  • Consider and reflect on some of the key features which defined your loved one that may be integrated into the service.

What Do We Need?

When preparing to make funeral arrangements, the following information and items may be required in order to complete the arrangement, or prearrangement process.

  • Full legal name
  • Home address
  • Date of birth
  • Place of birth
  • Father’s full name and occupation
  • Mother’s full name, including maiden name and occupation
  • Recent photograph
  • Occupation
  • Place of burial (if applicable)
  • Details of existing or pre-arranged burial plots (if applicable)
  • Clothing
  • Next of kin (name, relationship, etc.)
  • Insurance policies (if applicable)

Call For Advice

We’re always available to offer understanding, advice and assistance

Call (07) 4153 2424
Call For Advice 24/7

Important Information

Arranging a funeral

Options & resources you will need when arranging a funeral for yourself or a loved one.

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Service options

Cremation service

Burial service

Memorial service

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Planning ahead


Funeral bond

Funeral insurance

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