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Funerals can be personalised with:
- Favourite music or hymns.
- Photographs, video tributes, or storyboards.
- Readings, poems, or prayers.
- Symbolic gestures such as lighting candles, releasing doves, or planting a tree.
Our team will help you weave these touches into the service to reflect your loved one’s life and personality.
Yes. We can arrange live-streaming of funeral services, allowing family and friends who cannot attend in person to be part of the farewell. This option is especially helpful for interstate and overseas relatives.
Ashes may be:
- Placed in our Springfield Gardens Crematorium memorial gardens.
- Interred in a cemetery.
- Kept in an urn at home.
- Scattered at a meaningful place chosen by the family.
We can help you decide the option that feels most fitting.
If your loved one passes away away from home, we can coordinate all arrangements to return them to Bundaberg or another preferred location. Our team has extensive experience with both interstate and international repatriation.
Yes. We offer both prepaid funeral contracts and funeral bonds with Sureplan. These allow you to:
- Record your wishes in advance.
- Secure today’s prices.
- Relieve your family of financial and emotional stress.
Our team will guide you through both options to find the arrangement that best suits your circumstances.
Yes. We can provide catering in our Assembly Area beside the chapel, or help you organise catering at another venue such as a hall, community centre, or private home.
You can call us anytime — 24 hours a day, 7 days a week. Whether death has just occurred, you are planning ahead, or you simply have questions, our funeral directors are always available to help.
Yes. We can arrange a private viewing at our funeral home, a local church, or even in your family home before the service takes place. This gives loved ones the chance to say goodbye in a more intimate setting.
Pre-planning your funeral provides peace of mind for you and your family. It alleviates the emotional and financial burden on your loved ones during a difficult time and ensures that your wishes are carried out exactly as you’d like.
A pre-paid funeral allows you to lock in today’s prices by paying upfront, ensuring there are no unexpected costs for your family later. Funeral insurance requires ongoing payments and may ultimately cost more if payments are made over many years.
Yes, Des Allen Funerals offers flexible payment options to suit your needs. Speak to our team to learn more about our instalment plans.
Our pre-paid funeral plans are designed to be flexible. If you move interstate, we can transfer your plan to one of our partner funeral homes in your new location.
Our plans cover everything from the transfer of your loved one into our care, funeral arrangements, and service coordination, to cremation or burial services. Contact us for a detailed breakdown tailored to your needs.
We recommend reviewing your plan every few years or whenever there are significant changes in your circumstances, such as moving, acquiring new assets, or a change in family dynamics.
Yes, we offer a 30-day cooling-off period where you can cancel your plan and receive a full refund. After this period, specific terms and conditions apply.
Pre-paid plans can be transferred to another individual if needed. Contact our care team for assistance with the transfer process.
Yes, Des Allen Funerals offers fully customisable funeral services. Whether you’d like specific music, readings, or themes, our team will work with you to create a personalised service.
Yes, we are proud to offer eco-friendly options, including green burials and sustainable urns. Speak to our team about our environmentally conscious choices.
We honour all cultural and religious traditions. Our experienced team will work with you to ensure that all practices and rituals are respected.
Funerals typically take place within a week of death, but this can vary depending on your preferences and circumstances. We’ll work with you to find a suitable date.
We can arrange transport for immediate family members upon request. Speak to our team for more information.
Yes, we offer livestreaming services to ensure that loved ones who can’t attend in person can still participate and pay their respects.
A funeral service is held before the cremation or burial and includes the presence of the coffin. A memorial service takes place after the cremation or burial and can be held at a variety of venues, with or without the ashes present.
We offer a wide variety of venues to suit your needs, from cemetery chapels and community halls to restaurants and private gardens. Let us know your preference, and we will make the necessary arrangements.
Absolutely. Our services are designed to reflect the unique life and personality of your loved one. You can include personalised elements such as music, photos, videos, keepsakes, and more.
Flowers can add beauty and warmth to a service, but they are not mandatory. You can also include personal mementos, photos, or letters to honour your loved one in a meaningful way.
Yes, we can help create a slideshow featuring photos and videos of your loved one. Accompanied by their favourite music, this is a heartfelt way to honour their life.
Cremation involves reducing the body to ashes, which can be kept, scattered, or buried. Burial involves placing the body in a coffin or casket and interring it within a cemetery or other designated site.
A direct cremation is a simple, unattended cremation with no service. It’s an affordable option that allows families to hold a personalised memorial service at a later time.
Yes, we can assist with securing burial plots in local cemeteries. Speak to our team for more details.
This is entirely up to you. Some families choose to include the ashes as a central element of the service, while others opt for a framed photograph or another meaningful item.
The ashes will be returned to your family in a dignified urn. You can choose to keep them, scatter them, or inter them into a memorial site.
We’ll guide your family through the necessary paperwork, including authorisation forms and registration of the passing with the Registry of Births, Deaths and Marriages. This ensures everything is handled legally and with care.
Yes, direct cremation can be included as part of a pre-paid plan, giving you peace of mind that your wishes will be fulfilled.
We offer a variety of urns, from traditional to modern designs, as well as eco-friendly options. Our team can help you choose one that best suits your needs.
Our care team is available 24/7 to assist you. Call us immediately at (07) 4153 2424, and we will guide you through the next steps with compassion, care and professionalism.
If a death occurs away from home, contact us immediately. We will coordinate the safe transfer of your loved one and ensure that all necessary arrangements are made.
Yes, we understand that circumstances change. Our team is happy to help you update your plan to reflect your current wishes.
Keep your will and final wishes in a safe but accessible place, such as with your executor, solicitor, or in a secure online vault. Ensure your executor knows where to find these documents when the time comes.
Choose someone you trust to handle your estate. This could be a family member, friend, or solicitor. Ensure they are organised, capable, and willing to take on the responsibility.
Yes, you can document your funeral preferences and final wishes separately, but we recommend having a legally binding will for your estate.
We operate with a modern approach that reduces overhead costs, such as managing large funeral parlours. This allows us to provide high-quality, affordable services.
You have a 30-day cooling-off period during which you can cancel your plan and receive a full refund. After this period, your bond cannot be withdrawn prior to death except under specific circumstances
Yes, we offer flexible payment plans to make our services accessible to everyone. Contact us for more details.
When the time comes, your family should contact us immediately. We will take care of everything, from bringing your loved one into our care to registering the passing and coordinating the service or cremation.
No, all costs are transparently outlined in our packages. You’ll know exactly what’s included and what additional options are available.
Yes, we can create a digital memorial to celebrate your loved one’s life, including photos, videos, and messages from family and friends.
Yes, we prioritise the security of your information with advanced encryption and data protection measures.
We handle the registration of the death with the relevant authorities and will provide you with the death certificate once it is issued.
Yes, we can arrange for military honours or other special requests to be included in the service.
If your loved one passes away overseas, we can assist with repatriation services to bring them home safely.
Our team is available 24/7. Call our emergency line, and we’ll guide you through the next steps.
We value your feedback. You can provide comments through our website or speak directly to our team.
Yes, we operate across QLD and can assist families in most regions.
Yes, we can arrange for interpreter services to accommodate non-English-speaking families.
Simply call us or visit our website to get started. Our compassionate team will guide you through every step of the process.
Founded in 2006, Des Allen & Co Funerals has been serving families with professionalism, compassion, and care. Led by funeral directors Des Allen and Bevan Rehbein, our team is approachable and highly experienced, with many years in the funeral profession.
We proudly support families across Bundaberg and surrounding districts, including Gin Gin, Mt Perry, Childers, Gayndah, Eidsvold, Mundubbera, Biggenden, Rosedale, and Agnes Water. We also regularly assist families in Hervey Bay, Gladstone, and throughout Queensland, and can arrange intrastate and interstate transfers when required.
Funeral costs vary depending on the type of service chosen, coffin or casket selection, venue, and personal touches such as flowers or catering.
Our direct cremation package starts from $3,960, providing a simple and dignified farewell. Traditional services with church or chapel ceremonies, burial, and catering will vary in cost depending on your preferences.
We provide clear, itemised estimates so families can make informed decisions that suit their wishes and budget.
- Hospital or nursing home: Staff will guide you and contact the nominated funeral director.
- At home: Call your family doctor. If satisfied with the cause of death, they will issue the required certificate.
- Unexpected or accidental death: Call 000. Police and the Coroner will arrange for transfer by the Government Contracted Funeral Director.
Once we are notified, our team will transfer your loved one into our care with dignity and respect.
The Certified Death Certificate is issued by the Registry of Births, Deaths and Marriages after the funeral. We lodge the paperwork on your behalf, and the certificate is usually available within 2–4 weeks.
A memorial service is a ceremony held to celebrate someone’s life without the coffin or casket present. These can be arranged days, weeks, or even months after death, often following cremation.
Memorial services may be held at our chapel, a church, a community hall, private home, or outdoor location. They offer families flexibility in how and when they gather.
When a death occurs in your family, it is important to contact us as soon as possible so that we can advise you of the correct procedures to follow.
The death certificate can take up to 14-21 days after the burial or cremation has taken place.
A memorial service focuses on the deceased person’s experience of life in a manner that has meaning and value for family and friends.
Funeral services can be held in our Bundaberg chapel (seating up to 350), at a local church, graveside, crematorium chapel, community hall, or even a private home.
We are flexible and will work with you to meet the unique needs of every family.
There is no legal requirement to have a funeral service. Some families prefer a large public ceremony, while others choose a smaller private gathering. Our role is to support you in creating the farewell that feels right for your family.
